Introduction
At Avenger News, we are committed to providing our customers with the best possible service and products. However, we understand that there may be occasions where a customer is not completely satisfied with their purchase. Our refund policy outlines the process for requesting a refund and the circumstances under which a refund will be granted.
Refund Eligibility
A refund will only be considered under the following circumstances:
If the product received is defective or damaged.
If the product received is not as described on the website.
If the customer is not satisfied with the product and requests a refund within 14 days of purchase.
Refund Process
To request a refund, the customer must contact our customer service team at support@avengernews.com within 14 days of receiving the product. The customer must provide their name, contact details, order number, and reason for requesting a refund. Our customer service team will review the request, and if a refund is approved, the customer will be asked to return the product in its original packaging and in a re-saleable condition.
Refunds
Refunds will be processed within 14 days of receiving the returned product. The refund will be made to the original payment method used for the purchase.
Shipping and Handling Charges
Shipping and handling charges are non-refundable. Customers will be responsible for the cost of returning the product to us.
Exchanges
If a customer would like to exchange a product, they should contact our customer service team at support@avengernews.com within 14 days of receiving the product.